Share your views in Raynesway HWRC consultation

Derby City Council is inviting residents to share their views on Raynesway Household Waste Recycling Centre in a repeat of their regular customer satisfaction survey, which is open from 16 March. The survey, which is a contractual requirement of site operators HW Martin Waste Ltd, is being managed by DJS Research Ltd.  

The survey will gather feedback on customer satisfaction with several aspects of the facility, ranging from the site team, to cleanliness, booking arrangements, the range of materials collected, as well as the overall experience of using the recycling centre and the new reuse shop. 

The short online consultation will remain open until Sunday 19 April, giving residents the opportunity to help shape how the service works in the future. 

Busy spring period expected at Raynesway

At the same time, the council is reminding residents that the recycling centre typically becomes much busier from mid-March onwards. With winter behind us and the weather starting to improve, more households begin spring clear-outs, garden work and DIY projects, leading to higher demand at Raynesway. 

Residents are strongly encouraged to book their slot in advance whenever possible to help manage demand and reduce waiting times at the site. Booking helps spread visits more evenly across the week and makes trips to the recycling centre quicker and more convenient for everyone. 

While bookings are required on most days, Sundays remain the only day when appointments are not needed, and this can lead to queues. Residents choosing to visit on a Sunday are advised to visit when it is quieter, typically before 10am or after 4pm where possible. 

Before travelling to Raynesway, residents should also check the council’s website to confirm that the items they plan to bring are accepted and that they comply with any limits, such as those relating to DIY waste.